QUALITY
Our members’ survey responses have made it clear that the commitment
to high quality is greatly appreciated.
SURVEY OF CLIENTS OF LDF PROVIDERS
1. Were you courteously treated by your LDF representative?
2. Did your LDF representative clearly explain your legal matter and the steps needed to resolve it?
Yes: 96% No: 4% No Answer: N/A
3. How well did your LDF representative keep you informed about what was happening with your legal matter?
Very well informed: 67%
Fairly well informed: 28%
Not well informed: 5 %
No Answer: N/A
4. How satisfied are you with the work your LDF representative did for you?
Very satisfied: 79%
Fairly well satisfied: 16%
Not satisfied: 5%
No Answer: N/A
5. If you were to have another LDF case, would you want to use your LDF representative again?
Yes: 97% No: 3% No Answer: N/A
6. Regardless of what your opinion of this LDF representative is, how valuable do you think LDF is to its participants?
Very valuable: 93%
Fairly valuable: 6%
Not valuable: 1%
No Answer: N/A
7. How many times have you used the services of an attorney/representative before (not counting LDF attorney/representatives)?
Average: 2 times
Members have waived their right to confidentiality regarding their survey responses in order to tell prospective Legal Defense Fund Members about their positive experiences with the Fund.
"Excellent job keeping me informed and seemingly always reachable. Thank you.”
Holley Conners, Walnut Creek POA
"I can not say enough great things in the professional and positive manner
my situation was handled. Thank you."
Linda Cook, Shasta Co PPOA
“I was well represented by LDF and the assigned attorney."
Joe Bertoni III, Placer Co DSA
"I was very glad I had the services available to our POA. Thanks again.”
Leif Nelson, Foothill-Deanza College POA
“Quick response to OIS. Present during the interview. Thank you."
Damian Walters, El Dorado Co DSA